Workplace Violence

Workplace Violence

Module One: Getting Started
Workshop Objectives
Module Two: What Is Workplace Harassment?
How to Identify
Costs to Your Business
Legal
Psychological
Module Two: Review Questions
Module Three: Identifying the Bully
Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism
Module Three: Review Questions
Module Four: How to Handle Workplace Violence
Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan
Module Four: Review Questions
Module Five: Risk Assessment (I)
Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options
Module Five: Review Questions
Module Six: Risk Assessment (II)
Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review
Module Six: Review Questions
Module Seven: Being the Victim
What is Not Considered Bullying?
Steps to Take
Module Seven: Review Questions
Module Eight: Checklist for Employers
4 Step Process
Addressing All Employees
Code of Ethics
Policy and Procedures
Module Eight: Review Questions
Module Nine: Interview Process
Identify a Bully in the Interview Process
Warning Signs
Case Study
Module Nine: Review Questions
Module Ten: Investigation Process
Advising Your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure
Module Ten: Review Questions
Module Eleven: Developing a Workplace Harassment Policy
Scope and Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation Process
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned