Facilitation Skills

Facilitation Skills

Module One: Getting Started
Workshop Objectives
Pre-Assignment Review
Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Module Three: Process vs. Content
About Process
About Content
A Facilitator’s Focus
Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Module Five: Tuckman and Jensen’s Model of Team
Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Module Six: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Module Eight: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle those
Helping the Group Resolve Issues on Their Own
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes:
Getting People Back on Track
Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back 36
ICE It: Identify, Check for Agreement, Evaluate How to
Resolve
Module Twelve: Wrapping Up
Words from the Wise