Emotional Intelligence

Emotional Intelligence

• Module One: Getting Started
o Workshop Objectives
• Module Two: What is Emotional Intelligence
o Self-Management
o Self-Awareness
o Self-Regulation
o Self-Motivation
o Empathy
• Module Three: Skills in Emotional Intelligence
o How to Accurately Perceive Emotions
o Use Emotions to Facilitate Thinking
o Manage Emotions
• Module Four: Verbal Communication Skills
o Focused Listening
o Asking Questions
o Communicating with Flexibility and Authenticity
• Module Five: Non-Verbal Communication Skills
o Body Language
o It’s Not What You Say, It’s How You Say It
• Module Six: Social Management and Responsibility
o Benefits of Emotional Intelligence
o Articulate your Emotions Using Language
• Module Seven: Tools to Regulate Your Emotions
o Seeing the Other Side
o Self-Management and Self-Awareness
o Giving in Without Giving Up
• Module Eight: Gaining Control
o Using Coping Thoughts
o Using Relaxation Techniques
o Bringing it All Together
• Module Nine: Business Practices (I)
o Understand Emotions and How to Manage Them in the Workplace
o Role of Emotional Intelligence at Work
o Disagreeing Constructively
• Module Ten: Business Practices (II)
o Optimism
o Pessimism
o The Balance between Optimism and Pessimism
• Module Eleven: Making an Impact
o Creating a Powerful First Impression
o Assessing a Situation
o Being Zealous without Being Offensive
• Module Twelve: Wrapping Up
o Words from the Wise
o Lessons Learned