Conflict Resolution

Conflict Resolution

Module One: Getting Started
Workshop Objectives
Pre-Assignment Review
Module Two: An Introduction to Conflict Resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process
Module Three: Conflict Resolution Styles with the
Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
Module Four: Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
Module Five: Creating a Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
Module Six: Focusing on Individual and Shared Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
Module Seven: Getting to the Root Cause
Examining Root Causes
Creating a Cause-and-Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution
Module Eight: Generating Options
Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option
Solutions
Digging Deeper into Your Options
Module Nine: Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan
Module Ten: The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Module Eleven: Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Module Twelve: Wrapping Up
Words from the Wise