Communication Strategies

Communication Strategies

• Module One: Getting Started
o Workshop Objectives
o Pre-Assignment Review
• Module Two: The Big Picture
o What is Communication?
o How Do We Communicate?
o Other Factors in Communication
• Module Three: Understanding Communication Barriers
o An Overview of Common Barriers
o Language Barriers
o Cultural Barriers
o Differences in Time and Place
• Module Four: Paraverbal Communication Skills 10
o The Power of Pitch
o The Truth about Tone
o The Strength of Speed
• Module Five: Non-Verbal Communication
o Understanding the Mehrabian Study
o All About Body Language
o Interpreting Gestures
• Module Six: Speaking Like a STAR
o S = Situation
o T = Task
o A = Action
o R = Result
o Summary
• Module Seven: Listening Skills
o Seven Ways to Listen Better Today
o Understanding Active Listening
o Sending Good Signals to Others
• Module Eight: Asking Good Questions
o Open Questions
o Closed Questions
o Probing Questions
• Module Nine: Appreciative Inquiry
o The Purpose of AI
o The Four Stages
o Examples and Case Studies
• Module Ten: Mastering the Art of Conversation
o Level One: Discussing General Topics
o Level Two: Sharing Ideas and Perspectives
o Level Three: Sharing Personal Experiences
o Our Top Networking Tips
• Module Eleven: Advanced
Communication Skills
o Understanding Precipitating
Factors
o Establishing Common Ground
o Using “I” Messages
• Module Twelve: Wrapping Up