Interpersonal Skills

Interpersonal Skills

Module One: Getting Started
Workshop Objectives
Pre-Assignment Review
Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Module Three: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Module Five: Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Module Six: Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Module Seven: Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Module Eight: Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Module Nine: Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Module Ten: Negotiation Basics
Preparation
Opening
Bargaining
Closing
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise
Parking Lot
Action Plans and Evaluations